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One of our specialized event coordinators will be in touch within one business day to confirm the details of your booking.

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Yes! Playdium is happy to be part of the Cineplex family.

Is Playdium a part of Cineplex Entertainment?

Yes! Playdium is an all ages space from open to close.

Is Playdium an all ages space?

Yes! We have a FREE charging station that is completely secure and accommodates most devices.

Do you have phone chargers?

You can play games at Playdium by purchasing a game band and loading it up with credits! Check out our Play page to learn more.

How do I play games at Playdium?

Your Game Band is your ticket into our games floor! Grab one at one of our kiosks or at our front desk and the fun begins! Our credit system is easy and super-fast to use. You just load, tap and play, all with one game band!

How does a Game Band Work?

Game Bands are non-refundable. Credits for games and points earned for the prize store will not expire. Game Bands can be used at any other Playdium locations. Remember to register your game band at a location, in case you misplace it.

Can game bands be refunded?

Our Premium game band is next level, for the ultimate gamer we have a Premium Band that is built from more durable material and is built for you to keep using each visit!

What’s a Premium Game Band?

You can check your band balance on location! Go to any card reader or kiosk in our location to check your balance or head over to our Swag store and our staff will check your points.

How can I check my Game Band Balance?

No, your credits or points never expire!

Do my game play credits or points awarded expire?

Just show your Scene+ card to earn 1 Scene+ point for every $1 you spend on food, beverages (no alcohol, sorry &ndash; we don&rsquo;t make the rules), gaming and entertainment, less taxes and gratuities. And stay tuned for bonus offers to really bump up your numbers &ndash; just remember they can&rsquo;t be combined with any other offers or promos.

How do I earn Scene+ points at Playdium?

Every 500 points will get you $5 off anything from food to game credits to attractions! Just tell us when you&rsquo;ve got points to use, and we&rsquo;ll apply them to your purchase.

How do I redeem Scene+ points at Playdium?

Hey, you played hard to earn those points, so we want to make sure they show up on your card! If you notice something&rsquo;s missing, get in touch with the folks at Guest Services with your name, Scene+ card number, your receipt from Playdium, and any bonus offer coupons, and we&rsquo;ll look into it right away!

I showed my Scene+ card at Playdium, but I didn’t get any points. What should I do?

As per the Terms and Conditions of the Scene+ program, which were agreed to when you signed up: Points for the Scene+ membership card can only be awarded when your Scene+ membership card is presented before the completion of the purchase transaction.

What if I didn’t have my Scene+ card with me?

Hey, we all lose stuff. Don&rsquo;t stress &ndash; we&rsquo;ll happily replace it. Visit ScenePlus.ca and your new card will be on its way!

I’ve lost my Scene+ card. Can you send me a new one?

When you show your Scene+ card at Playdium, you can earn and redeem to get discounts on games, dining, entertainment and more! &bull; Earn 10 Scene+ point for every $1 you spend at The Rec Room &bull; Save $5 for every 500 points you redeem at Playdium &bull; Check back for bonus opportunities to earn even more Scene+ points! Plus, you can take advantage of these other awesome Scene+ benefits: &bull; Earn 5 points for every $1 spent at Cineplex theatres, and redeem for rewards like free movies and savings on movie snacks. &bull; Save 10% more off already discounted Tuesday movie tickets. &bull; Plus, earn and redeem rewards for Dining, Travel (NEW!), Shopping (NEW!), And More! Learn how easy it is to earn and redeem the rewards you want at ScenePlus.ca.

What are the benefits of being a Scene+ member?

PARTY bookings, including corporate rentals, are not eligible for the collection or redemption of Scene+ points.

Can I get Scene+ points for PARTY bookings?

Yes! Our Playdium locations accept Cineplex gift cards.

Does Playdium accept Cineplex Entertainment Gift Cards?

Yes. However, Playdium gift cards are not valid in Quebec.

Does Cineplex Entertainment accept Playdium Gift Cards?

Playdium Gift Cards can be purchased at our Playdium Brampton location.

Where can I purchase Playdium Gift Cards?

No, Playdium Gift Cards are offered in Canadian funds only.

Are Playdium Gift Cards available in funds other than Canadian?

Scene+ points are not issued on the sales of Gift Cards but can be earned when making a purchase with a Gift Card.

Can I earn Scene+ points with my Gift Card purchase?

No! Your Playdium Gift Card does not expire

Does a Playdium Gift Card expire?

You can check you gift card balance in our Brampton Playdium location.

How do I check my gift card balance?

If your gift card doesn&rsquo;t have a PIN please contact Guest Services.

What if my Gift Card doesn't have a PIN?

If your gift card has been damaged, lost or stolen, please contact Guest Services. If an E-Gift Card is lost or stolen, a replacement E-Gift Card will match the balance of your account at the time you reported your original card missing. The replacement E-Gift Card will be sent to you at no additional cost.

What if my Gift Card has been damaged, lost or stolen?

Yes! 500 Scene+ points is equivalent to $5. Customers can choose the total number of points they wish to redeem use for the purchase of each gift card.

Can I redeem Scene+ points to purchase my gift card?

Yes. Playdium Gift Cards are transferable and can be shared with family members, friends and others. Treat gift cards like cash.

Can someone else use my Playdium Gift Card?

Yes, an 18% gratuity is included in groups of 8 people or more.

Is tip included for large parties?

Visit Playdium.com/Party to learn more and book your event.

I am planning a meeting/want to throw an unforgettable event for my work and/or friends at and want to do it at Playdium. Who can I contact?

Contact our team today to book a birthday party at Playdium! Visit our Party page for more information and to submit an inquiry today.

How can I book a birthday party?

Yes! Our party rooms can accommodate up to 22 guests, 18 seated and 6 standing.

Can I book a private room for my birthday party?

No, a deposit is not required to book a birthday party.

Do I need to place a deposit for my birthday party booking?

Guest counts for birthday parties are required 3 days prior to the party.

When do I need to confirm my guest count?

No, we do not charge an automatic gratuity on birthday parties.

Is gratuity automatic on birthday party bookings?

Yes, a minimum purchase of 8 packages or $168 in total value is required when booking a birthday party.

Is there a minimum purchase when booking a private room for a birthday party?

Yes, you are welcome to bring in a cake or cupcakes at no additional fee.

Can I bring my own cake for a birthday party?

No, we do not allow outside food and beverage into our venue.

Can I bring outside food and beverage for a birthday party?

Yes, you are welcome to bring in your own party decorations. Only Painters tape is allowed to place decorations on the walls. Pinatas, confetti and sill string are not allowed. We do not accept decorations prior to the start of the event, nor are we able to hold them until a guest returns to collect them.

Can I decorate the party room for a birthday party booking?

A Birthday host can sign for the kids in their party if the children&rsquo;s parents are not in attendance.

Who is required to sign the waiver form when I book an attraction for my birthday party?

Yes, we do! Playdium offers a student discount for active students who are SPC members. When you buy $25 in gaming credits, you receive $5 in bonus gaming credits. This offer cannot be combined with other offers, discounts or coupons. Offer is subject to change or expire without notice.

FAQ