FAQ: Learn More About Us

Yes! Playdium is happy to be part of the Cineplex family.

We’ve taken everything you know and loved from our Playdium Mississauga location and reinvented it. We’ve got state-of-the-art games, new attractions, fresh eats and a whole new level of fun.

Yes! Playdium is an all ages space from open to close.

Yes! We have a FREE charging station that is completely secure and accommodates most devices.

You can play games at Playdium by purchasing a game band and loading it up with credits! Check out our video games page to learn more about credit amounts.

Your Game Band is your ticket into our games floor! Grab one at one of our kiosks or at our front desk and the fun begins! Our credit system is easy and super-fast to use. You just load, tap and play, all with one game band!

Game Bands are non-refundable. Credits for games and points earned for the prize store will not expire. Game Bands can be used at any other Playdium locations. Remember to register your game band at a location, in case you misplace it.

Our Premium game band is next level, for the ultimate gamer we have a Premium Band that is built from more durable material and is built for you to keep using each visit!

You can check your band balance on location! Go to any card reader or kiosk in our location to check your balance or head over to our Swag store and our staff will check your points.

No, your credits or points never expire!

Just show your Scene+ card to earn 1 Scene+ point for every $1 you spend on food, beverages (no alcohol, sorry – we don’t make the rules), gaming and entertainment, less taxes and gratuities. And stay tuned for bonus offers to really bump up your numbers – just remember they can’t be combined with any other offers or promos.

Every 500 points will get you $5 off anything from food to game credits to attractions! Just tell us when you’ve got points to use, and we’ll apply them to your purchase.

Hey, you played hard to earn those points, so we want to make sure they show up on your card! If you notice something’s missing, get in touch with the folks at Guest Services with your name, Scene+ card number, your receipt from Playdium, and any bonus offer coupons, and we’ll look into it right away!

As per the Terms and Conditions of the Scene+ program, which were agreed to when you signed up: Points for the Scene+ membership card can only be awarded when your Scene+ membership card is presented before the completion of the purchase transaction.

Hey, we all lose stuff. Don’t stress – we’ll happily replace it. Visit ScenePlus.ca and your new card will be on its way!

When you show your Scene+ card at Playdium, you can earn and redeem to get discounts on games, dining, entertainment and more! • Earn 10 Scene+ point for every $1 you spend at The Rec Room • Save $5 for every 500 points you redeem at Playdium • Check back for bonus opportunities to earn even more Scene+ points! Plus, you can take advantage of these other awesome Scene+ benefits: • Earn 5 points for every $1 spent at Cineplex theatres, and redeem for rewards like free movies and savings on movie snacks. • Save 10% more off already discounted Tuesday movie tickets. • Plus, earn and redeem rewards for Dining, Travel (NEW!), Shopping (NEW!), And More! Learn how easy it is to earn and redeem the rewards you want at ScenePlus.ca.

PARTY bookings, including corporate rentals, are not eligible for the collection or redemption of Scene+ points.

Yes! Our Playdium locations accept Cineplex gift cards.

Yes. However, Playdium gift cards are not valid in Quebec.

Playdium Gift Cards can be purchased at our Playdium Brampton location.

No, Playdium Gift Cards are offered in Canadian funds only.

Scene+ points are not issued on the sales of Gift Cards but can be earned when making a purchase with a Gift Card.

No! Your Playdium Gift Card does not expire

You can check you gift card balance in our Brampton Playdium location.

If your gift card doesn’t have a PIN please contact Guest Services.

If your gift card has been damaged, lost or stolen, please contact Guest Services. If an E-Gift Card is lost or stolen, a replacement E-Gift Card will match the balance of your account at the time you reported your original card missing. The replacement E-Gift Card will be sent to you at no additional cost.

Yes! 500 Scene+ points is equivalent to $5. Customers can choose the total number of points they wish to redeem use for the purchase of each gift card.

No. Playdium gift cards cannot be redeemed towards the purchase of another gift card.

Yes. Playdium Gift Cards are transferable and can be shared with family members, friends and others. Treat gift cards like cash.

Yes, an 18% gratuity is included in groups of 8 people or more.

We got you covered! Send an email to hostbetterevents@cineplex.com to book you event or to learn more!

You can book your birthday party by connecting with one of our team members. For birthday parties with 39 people or less, contact us. BOOK AT WHITBY by email at info.whitby@playdium.com, or by phone at 289-807-2848. BOOK AT BRAMPTON by email at info.brampton@playdium.com, or by phone at 905-769-9070, BOOK AT DARTMOUTH by email info.dartmouth@playdium.com, or by phone at 902-482-8768. For birthday parties with 40 people or more, contact us at hostbetterevents@cineplex.com.

Yes! Our party rooms can accommodate up to 22 guests, 18 seated and 6 standing.

No, a deposit is not required to book a birthday party.

Guest counts for birthday parties are required 3 days prior to the party.

No, we do not charge an automatic gratuity on birthday parties.

Yes, a minimum purchase of 8 packages or $168 in total value is required when booking a birthday party.

Yes, you are welcome to bring in a cake or cupcakes at no additional fee.

No, we do not allow outside food and beverage into our venue.

Yes, you are welcome to bring in your own party decorations. Only Painters tape is allowed to place decorations on the walls. Pinatas, confetti and sill string are not allowed. We do not accept decorations prior to the start of the event, nor are we able to hold them until a guest returns to collect them.

We understand last minute guests may RSVP for parties, we ask that managers onsite are advised of additional guests as soon as possible to provide necessary support. If additional guests are known prior to the party, we also appreciate the prior notice.

A Birthday host can sign for the kids in their party if the children’s parents are not in attendance.